What makes a client trust you?

Reading this article about Social Networking by Alan Rae I was struck by how important it is to build trust with clients and business contacts, whether you're working on or offline. It's so easy to destroy someone's trust in you - one mistake can do it - but building trust is a much slower process.

I think you can sum it up more or less like this;

• Do what you say you're going to do
• Do it when you say you will
• Do the work as well as you can
• Let the client know what's happening

and most of important of all, if things aren't going well or you're not going to achieve what you planned - tell the client before they get nervous enough to ask!

What do you think?